Chapter 1

Six Sigma:

a. Ultimately reduces process costs

b. Decreases customer satisfaction

c. Is a methodology for process improvement

d. Is a statistical concept that seeks to find variation in processes

e. All of the above

f. Some of the above

Data driven processes:

are heavily based on intuition

rely heavily on the experience of the process owners

are based on statistical data, measurement and metrics

do NOT rely on mathematical models

True or False: Beta testing is the act of implementing a new idea, system or product on a large scale, controlled environment within the entire organization.

a. True

b. False

A process that performs at a 6 sigma level:

a. Is considered statistically 'perfect'

b. Has 3.4 defects per million opportunities

c. Operates at a 99.99966% accuracy

d. All of the above

e. Some of the above

The statistical difference between a process operating at a 5 sigma level and a process operating at a 6 sigma level is markedly different when it comes to the number of defects present.

a. True

b. False

A Six Sigma level is calculated by which of the following equations:

a. (Opportunities – Defects)/Opportunities x 100

b. (Opportunities + Defects)/Opportunities x 100

c. (Defects – Opportunities)/Defects x 100

d. (Defects + Opportunities)/Defects x 100

When prioritizing Six Sigma projects within an organization:

a. The project with the statistically lowest sigma level should always be prioritized

b. The project with the highest potential cost savings should always be prioritized.

c. The project with the highest potential customer satisfaction increase should always be prioritized.

d. All of the above should be considered and statistically researched before choosing the best option for the organization at hand.

A Value Stream:

a. Is the sequence of all items, events and people required to produce an end result.

b. Is used to identify areas of waste and improvement.

c. Neither A nor B

d. Both A and B

An organization that fully adopts the Six Sigma methodology:

a. Completes a few Six Sigma Projects and reaps the financial benefits

b. Continuously measures and improves processes indefinitely

c. Improves upon a few processes then moves on

d. Identifies and prioritizes areas of opportunity once or twice a year

Which of the following is NOT an example of a common challenge of the Six Sigma Methodology within an organization?

a. Lack of support

b. Poor project execution

c. Excess resources

d. Lack of access to data

Chapter 1

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